I did not get an order confirmation. Did my order go through?
You either did not click the "Place Order" button upon check out or typed in the wrong email address during the checkout process. Please double-check your information.
When will my order be processed?
After purchase, your order will be processed within 24 hours during business days. Orders will be shipped out within 48 hours during business days.
When will my order ship?
Your order will be shipped immediately upon confirmation of billing information and cleared payment (usually within 1 to 2 business days).
*Orders made after 12:00 PM Pacific Standard Time (PST) will be processed the next business day.
Has my order shipped? How do I track my order?
Please check your order status by going to our Order Tracking Page and type in your 6 digit order number that you received in your confirmation email. If you do not see any information at the UPS tracking site, then your order has not been shipped, but is being processed. You will receive tracking information once your order has been shipped out.
How do I cancel my order/item?
If you'd like to cancel or change a 123inks.com order for any reason, please contact us as soon as possible. You can email us at
cancel@123inks.com and make sure to include your
123inks.com order number in the email. You can also call 818.275.INKS to cancel your orders. Please be sure to have your order number ready.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to
123inks.com, according to our money back return policy.
123inks.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
I did not cancel my order before it was processed, can I receive a refund on my shipping fees?
123inks.com does not issue refunds on shipping fees as these fees are paid to our shipping carriers.
How do I return my product?
If your order has been processed (charged) then you cannot cancel your order. A Return Merchandise Authorization number is required for all returns. You must obtain a Return Merchandise Authorization (RMA) number within our Return or Warranty policy period.
123inks.com will not accept returns without prior authorization and a RMA number.
How do I find a product?
There are several ways to find a product. One is to browse our catalog, which is broken down by individual categories, and manufacturers. Or you can utilize our Product Search Bar to type in what you are looking for. For example, if you are looking for
toner cartridge for a HP LaserJet 1000, simply type in laserjet 1000 or the name
of the cartridge C7115 or you can click on HP and find laserjet 1000
It is always a good idea to keep it vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description.
Where can I get more information on products than what is provided on the website?
123inks.com provides item descriptions, specifications, customer reviews, and detailed images for our customers’ benefit. In most cases these will answer any questions about the product. If you still have unanswered questions, you can call our Customer Service Representatives toll free at 1.818.275.INKS. We can then direct you to someone who might be able to answer you questions. If you still do not have your questions answered, please contact the product manufacturers.
Why am I having trouble with my shopping cart?
We run into shopping cart problems, usually, for one of the following reasons:
Cookies on your browser are not enabled. Turn On Cookies Tutorial
The item you are trying to purchase is sold out, or there is a smaller quantity in stock than you wish to purchase.
You are using an older browser less than Internet Explorer 5.
Some people have trouble when using a Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.
How do I increase or decrease the text size on the 123inks.com website?
123inks.com is always working to refine and enhance functionality and features in our store. To further improve our customers’ shopping experience, we have implemented changes that affect the way text is shown on screen. Shoppers may now fully utilize the text size preferences available in their internet browsers to display fonts as large or small as desired with two simple clicks of the mouse.
To adjust the text size in:
Internet Explorer: View -> Text Size -> (Your Selection)
Netscape and Mozilla: View -> Increase (or) Decrease Text Size
Internet Explorer users with a mouse wheel on their mouse: Hold "Ctrl" and scroll mouse wheel up or down to increase or decrease the font size.
How can I contact 123inks.com?
Our contact information:
3835 Calle Joaquin
Calabasas, CA 91302
Tel: 818.275.INKS
Fax:
818.579.9089
